Fill out a Curbside Request Form to check out a book.

Curbside Pickup Service

Now that Governor Scott has approved curbside pickup for Vermont libraries, Waterbury Public Library will be providing patrons access to physical materials through a curbside pickup service.

Hours for curbside pickup: Tuesday 3-6; Thursday 3-6; Saturday 9-12

To pick up materials at Waterbury Public Library’s curbside service:

  • Use the Curbside Request form anytime or call 244-7036, Monday through
    Friday, 10-5 to request items chosen by browsing our catalog.
  • You will get a call when your items are ready for pick up.
  • DO NOT PLACE HOLDS IN THE CATALOG OR ON YOUR ACCOUNT. Inter-library
    loan is not available.

Checkouts are limited to:

DVDs 4
New/High demand 2
Juvenile 15
Young Adult 6
Adult 6

Pick up your items.

  • Bagged holds will be on a cart or the bench in the vestibule for contactless
    pickup.
  • Only one person at a time in the vestibule.
  • Wearing face coverings/masks is mandatory during the time you do your
    pickup.
  • Please do not touch other people’s bags or returned items.
  • Take your bag and enjoy!

Wait times are longer than usual because we are short staffed due to layoffs and reductions requested by the Town to help ease anticipated revenue decreases.
Thank you for your patience.

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Browse the FAQs below for more detailed information. If you need further assistance, call us at 244-7036, Monday to Friday from 10-5.

Frequently Asked Questions

How will I know my holds are ready for pickup?

You will receive a phone call from library staff at the phone number on your library account. Wait times for holds are longer than usual due to staff layoffs and reductions requested by the Town to help ease anticipated revenue decreases. Thank you for your patience.

How do I return materials?

You may return your library materials on a book cart in the vestibule when you pick up requests on Tuesday and Thursday 3-6 or Saturday 9-12.
For others, the Book Dropbox will be open on Monday, Wednesday, Friday and Sunday. We expect it may fill up quickly. Please do not stuff books into it if it’s full, or leave items on top where they could go missing or get damaged.  Thank you for caring for your library materials.

Do I need a library card?

Yes, patrons must have a Waterbury Public Library card to use curbside pickup. If you do not have a library card, call the library to request a temporary library card.  After the library building reopens to the public, you will need to come in with identification to make it a regular library card.

What if I have mobility issues and cannot leave my vehicle?

We can place bagged items on the hood or in the trunk of your vehicle. Please call us before you arrive to request this accommodation.

What materials are available for pickup?

All physical materials currently on the shelf are available for pickup, including books, DVDs, and audio CDs. Our non-traditional items are not available for curbside pickup. Interlibrary loans (books for other libraries) are not available at this time.

Can you provide reading suggestions?

Yes!  Call library staff at 244-7036 10 a.m. – 5 p.m. Monday through Friday.

What if I have fines on my account for lost or damaged items?

Library staff can override fines during the pandemic response.  If you would like to pay your fines, you may put a check in the mail to Waterbury Public Library, 28 N. Main St. Suite 2, Waterbury, VT 05676

May I place a hold via telephone?

Yes, please call the library at 244-7036 between 10 a.m. and 5 p.m. Monday through Friday. Pickup times are Tuesday and Thursday 3-6 and Saturday 9-1. You will receive a phone call when your items are ready for pickup.

What are you doing to protect the safety of patrons and library staff?

The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff.

All physical materials are quarantined for seven days before being checked back out. (This is a bit longer than the CDC recommendations.) Items will not be checked in until after the quarantine period.

Staff wash their hands before and after handling materials.

Patrons and staff should respect the need for physical distancing and not approach one another.  This may feel uncomfortable, but is necessary to provide a safe, contactless pickup service. If you notice someone in the vestibule, please remain in your vehicle until the previous patron has departed.

Bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup cart.